How to Raise a Support Ticket

How to Raise a Support Ticket

This article explains how to correctly complete the ticket submission form to ensure faster handling of your request.

  • Department
    Select the department that you need support from.

  • Contact Name
    Enter your full name.

  • Location
    Select the location or factory.

  • Classification
    Choose the category that best describes your issue.

  • Subject
    Enter a short and clear summary of the issue.

  • Description
    Provide detailed information about the issue, including what happened and when.

  • Email
    Enter your official company email address.

  • Priority
    Select the urgency level of the issue (if applicable).

  • Attachments
    Attach screenshots, documents, or photos if available.

Submitting complete and accurate information helps reduce resolution time.

    • Related Articles

    • Slow Internet Connection

      A slow internet connection can significantly impact productivity and online activities. Solution: Restart PC and then run a speed test if not resolved, Submit a ticket to the IT Support

    • MEMF Zoho Desk - End-User Guide

      1. Accessing the Helpdesk Portal Open the Helpdesk Portal: https://support.memf.com.sa/portal/en/home Click Sign In. Enter your email address. Enter your password. Click Login. You can now Submit a Ticket or Track Existing Tickets. *If you have a ...

    • Unable to Access Server or Shared Drive

      Issue: User cannot access company server or shared folders. Possible Causes: Missing permissions Server downtime Network connectivity issues Solution: Ensure correct network connection. Verify access permissions with IT Support. IT Support will grant ...

    • VPN Connection Issues

      Issue: User cannot connect to VPN or connection drops frequently. Possible Causes: Internet instability Incorrect VPN credentials VPN client issues Solution: Verify internet connection. Restart VPN client. Re-enter credentials. IT Support will assist ...

    • Software Application Not Opening or Crashing

      Issue: An application fails to open or closes unexpectedly. Possible Causes: Outdated software version Corrupted installation Compatibility issues Solution: Restart the application. Restart the computer. IT Support may reinstall or update the ...