MEMF Zoho Desk - End-User Guide

MEMF Zoho Desk - End-User Guide


Notes

1. Accessing the Helpdesk Portal 

  1. Open the Helpdesk Portal:
    https://support.memf.com.sa/portal/en/home

  2. Click Sign In.

  3. Enter your email address.

  4. Enter your password.

  5. Click Login.

  6. You can now Submit a Ticket or Track Existing Tickets.

 

*If you have a company email: 
You can sign in using Google directly



Alert2. Before Submitting a Ticket  

  • Check the Knowledge Base for related articles.

  • You may find a solution without submitting a ticket.

 


Idea

3. To Submit a Ticket:

If you didn't find an answer, Submit your ticket:

  1. Go to Submit a Ticket.

  2. Select the Department you want to submit the ticket to.

  3. Select the Location.

  4. Choose the appropriate Classification.  (Issue/ServiceType).

  5. Enter a clear Subject.

  6. Write the issue details in the Description field.

  7. Enter your Phone number.

  8. (Optional) Attach supporting files (or documents). > you can upload up to 10 files, 40 MB each.

  9. Click Submit.


NotesAdditional Information for Facility Department Tickets  

For Facility Department requests, please also provide:

  • Employee ID

  • Room Number

 


 

 


Warning

Important Notes  

 

  • Review the Popular Articles shown on the right side before submitting.

  • Once a ticket is Closed, it cannot be reopened.

  • If the issue is not resolved, submit a new ticket and mention the previous Ticket ID.

 

Idea
After the Issue is Resolved

You'll receive an email saying "Your ticket has been closed" 
To rate the service, go the rating below "How would you rate our customer service?"
And freely rate the service, it's very important for service enhancement.


WarningWritten feedback is mandatory when rating is Bad.
If the ticket is closed without a solution or visit, it is mandatory to rate it as “Bad” and mention the reason to help us improve and avoid delays.

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