Unable to Access Server or Shared Drive

Unable to Access Server or Shared Drive

Alert
Issue:
User cannot access company server or shared folders.

Warning
Possible Causes:
  1. Missing permissions
  2. Server downtime
  3. Network connectivity issues

Idea
Solution:
  1. Ensure correct network connection.
  2. Verify access permissions with IT Support.
  3. IT Support will grant or restore access if approved.

    • Related Articles

    • Server Access Issue

      Description: Use this article if you are unable to access a company server or shared location. Before submitting a ticket, please try the following: Ensure you are connected to the company network or VPN. Restart your computer and try again. Confirm ...

    • Unable to Access Company Email

      Issue: User cannot log in to company email or email is not syncing. Possible Causes: Incorrect password Account locked Network connectivity issue Email application misconfiguration Solution: Verify username and password. Check internet connectivity. ...

    • New Servers Installation

      Description: Use this article for new server setup requests. Before submitting a ticket, ensure: Server purpose is defined. Hardware or cloud preference is specified. Access and security requirements are identified. Business approval is obtained.

    • No Internet or Network Connection

      Issue: User is unable to connect to the internet or internal network. Possible Causes: Network outage Incorrect Wi-Fi or LAN connection VPN issues Solution: Disconnect and reconnect to Wi-Fi or LAN. Restart your device. Check if other users are ...

    • Email Issue

      Description: Use this article for email access or sending/receiving issues. Before submitting a ticket: Check internet connectivity. Log out and log back into email. Restart the email application or browser. Check mailbox storage usage. Verify email ...