Password Expired or Account Locked

Password Expired or Account Locked

Alert
Issue:
User receives a message that the password has expired or the account is locked.

Warning
Possible Causes:
  1. Password expiration policy
  2. Multiple failed login attempts
Idea
Solution:
  1. Wait 10–15 minutes if the account is temporarily locked.
  2. Request a password reset through IT Support.
  3. Update the password after login to avoid recurrence.

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