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MEMF Zoho Desk - End-User Guide
1. Accessing the Helpdesk Portal Open the Helpdesk Portal: https://support.memf.com.sa/portal/en/home Click Sign In. Enter your email address. Enter your password. Click Login. You can now Submit a Ticket or Track Existing Tickets. *If you have a ...
Hardware Issue
Description: Use this article for laptop, desktop, or peripheral issues. Before submitting a ticket: Restart the device. Check all cable connections. Test the device with another power source. Confirm the issue is not caused by software. Note any ...
Server Access Issue
Description: Use this article if you are unable to access a company server or shared location. Before submitting a ticket, please try the following: Ensure you are connected to the company network or VPN. Restart your computer and try again. Confirm ...
Email Issue
Description: Use this article for email access or sending/receiving issues. Before submitting a ticket: Check internet connectivity. Log out and log back into email. Restart the email application or browser. Check mailbox storage usage. Verify email ...
Pop-up Errors or System Messages
Issue: Unexpected system error messages appear. Possible Causes: System update issues Corrupted files Application conflicts Solution: Take a screenshot of the error. Restart the system. IT Support will analyze and resolve the issue.